Refund and cancellation policy

1. This is a digital product, delivered immediately

Suno Reverse provides digital audio processing, generation and delivery for the product, credit pack or pass shown at checkout. Once the paid output or entitlement has been delivered to your account, it cannot be returned in the way a physical item can.

Suno Reverse does not provide trial or sample renders, so please read section 2 and the selected product description before you pay.

2. What you are buying, and what we do not promise

The selected product, entitlement, limits and output shown at checkout or confirmation define the transaction. Generation, Humanizer, Mastering, Downloader and Stem Splitter have different inputs, processing boundaries and delivery formats; one product does not include every other Studio tool.

Where a purchase starts processing immediately, the product page and checkout state the applicable credit or pass and the output to expect. Review those details before payment because delivered digital processing cannot be returned.

We make no promise about subjective outcome. We cannot guarantee that you will prefer a processed version to its source, and we cannot guarantee how any AI detector, distributor or streaming platform will classify or accept a file. If that matters to you, start with the smallest applicable purchase.

3. Your consent at checkout

Before payment begins you are asked to confirm that you want delivery to start immediately and that you understand you lose any statutory right to cancel once the full-length file has been produced.

We record that confirmation with the order, together with the policy version, the country the purchase was made from, and the time. You are not able to complete a purchase without giving it.

4. Statutory rights by region

Nothing in this policy removes a right you have by law. The position differs by country:

• European Union and United Kingdom: digital content normally carries a 14-day right of withdrawal. That right can be waived, and is waived here, when you expressly consent to immediate delivery and acknowledge losing it — which is exactly what the checkout confirmation records. Until a full-length render has been produced, the right still stands and we will refund on request.
• India: this policy is published before purchase as required by the Consumer Protection (E-Commerce) Rules, 2020.
• Elsewhere: local consumer law applies where it grants you a stronger right than this policy does.

5. Your credit is returned automatically when we fail

If a paid render fails because of a fault on our side, the credit returns to your account by itself. No request, no email, no waiting. You can retry immediately.

You are never charged twice for one render.

6. When we refund money

We will refund the amount paid in these cases.

• You were charged more than once for the same purchase.
• You were charged but no credit or unlimited pass reached your account.
• A paid render repeatedly fails and we cannot deliver a usable file.
• You are an EU or UK consumer and no full-length render has been produced yet.
• An unlimited pass bought within the last 24 hours that has not been used for any full-length render.

7. When we cannot refund

We generally cannot refund in these cases.

• The render completed and you downloaded it, but you did not like the artistic result. Subjective taste is not a delivery failure; buy a single credit first if you are unsure.
• A third-party AI detector, distributor, or streaming platform classified or rejected your file in a way you did not want. We make no guarantee about third-party classification, and say so in our terms.
• The uploaded audio was unsuitable or corrupted, or you did not hold the rights to it.
• Credits already spent from a pack. Unspent credits remain on your account rather than being cashed out.

8. How to request a refund

Email support@sunoreverse.in within seven days of the charge. Include the email address on your account, the approximate date and time of payment, and the payment reference if you have it.

We aim to respond within three business days. Approved refunds return to the original payment method and typically take five to seven business days to appear.

9. Disputes and chargebacks

If something has gone wrong, contacting us is faster than raising a chargeback with your bank — most issues are resolved the same week.

If a chargeback is raised, we will respond with the evidence held for the order: your account record, the checkout confirmation described in section 3, the upload and render timestamps, and the download record. Where a delivered digital product was correctly supplied, we will contest the dispute.

Accounts with repeated chargebacks may be suspended to prevent further loss.

10. Currency and cross-border charges

Buyers in India are charged in Indian rupees. Buyers elsewhere are quoted in US dollars. Where the payment is settled in a different currency from the one displayed, that is disclosed at checkout before you pay.

Your bank or card issuer may add its own currency conversion or cross-border fee. That fee belongs to your bank and cannot be refunded by us.

Summary

Uploading is free and nothing is charged until you spend a credit. One credit produces one full-length WAV at the stated specification. If our side breaks, you are made whole without asking. If a delivered file simply was not to your taste, we generally cannot refund — so if you are trying Suno Reverse for the first time, buy a single credit rather than a large pack.

This policy is not legal advice and does not override consumer law that applies to you.